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Return Policy

How to Start a return

  1. Email your request to with your return reason

  2. You will be replied up to 24 hours and return instructions will be send to you

  3. Ship the returned item to designated address and send us the documents related to the return following our return instructions. 

  4. Once we will receive your package, your return will be completed

Return & Exchange Conditions

  1. All return requests must be within 30 days of customer item receiving.
  2. All items must be returned in there original condition. 

Frequently Asked Questions

  1. After how many days can I submit a refund?
    we accept returns within 30 days after you received your order.  

  2. Are there any items which can not be return?
    Yes. Such as beach towels, underwear, items that have been used, damages, washed, missing tags. 

  3. How can I submit a refund?
    Please contact our support team here or contact us to this address

  4. Do you provide returns labels?
    No. All shipping return cost will be paid by the customer. 

  5. I received damage/defective/wrong item. how can I exchange it?
    Please contact our support team, we will need a picture of the items you received and the shipping slip on the original package. Please send it to our customer together with your order number.

  6. How long will it take to receive my refund?
    After we will receive the refunded product to our warehouse, it will take 3-5 business days to show the refund in your credit card, for PayPal it will take 1-3 days to be shown.

  7. If I purchased my order with a coupon, can I return or exchange it?
    Only the exceeding value is refundable. 

  8. Can I get a refund for my gift card or item bought with it?
    No. Gift card are not refundable, and Items which bought with gift card are not eligible for refund.